Enabling Remote Logging

Remote Logging via Syslog provides the same log level as Device Diagnostics (performed via the Microsoft Admin Portal) with some additional information that may be relevant to device issues (not Teams application issues).

Diagnostics via the Microsoft Admin Portal are saved to the device SD-card and collected after the event. Remote Logging via Syslog is different. The logs are collected in real time.

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To enable Remote Logging via Syslog:

1.

Access the 'Debugging' page (see System Monitoring and Debugging).

2.

Tap Remote logging.

3.

Configure the Remote IP address and Remote port and enable Remote Logging; the device starts sending logs to the Syslog server.

 

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To enable Syslog using SSH protocol, type the following command at the shell prompt:

setprop persist.ac.rl_address <syslog_server_ip>:<port>.

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To disable Syslog using SSH, type the following command at the shell prompt:

setprop persist.ac.rl_address ""